Is shipping free?

We offer free shipping depending on the order value and country. This is measured as follows:

- Within Switzerland for orders over 30 €.
- EU countries for orders over 30 €.
- European countries outside the EU for orders over 75 €.
- USA and Canada for orders from 175.

The respective shipping costs under the mentioned order values can be found in the next question.

What are the shipping costs?

Within Switzerland and EU countries free of charge with an order value from 30 €, otherwise 6 €.

For orders from European countries outside the EU free of charge with an order value from 75 €, otherwise 15 €.

For orders from the USA and Canada free of charge with an order value from 175 €, otherwise 15 €.

Which countries will be delivered?

We deliver to all European countries as well as USA and Canada.

Are all taxes and fees included in the prices?

All orders to Europe (including countries outside the EU) are sent on the basis of DDP (Delivered Duty Paid). This means that our prices include all taxes and duties and there are no further costs for you.

Additional country-specific import and customs fees may apply for orders to the U.S. and Canada. These must then be paid by you.

How long does shipping take?

We make every effort to process your order as soon as possible. As a rule, you can expect 3-4 working days until your order arrives.

Can I cancel an order?

If you would like to cancel your order, please contact our customer service team at office@ananne.com. If your order has already been shipped, you must return the items to us in their original condition - unused, unopened and in their original packaging - before we can refund the payment.

Are returns free of charge?

Unless it is a return of faulty or damaged goods, the costs of the return shall be borne by you.

What is the return policy?

In general, returns can be sent within 14 days of receipt through any parcel service provider of your choice.The cost of the return must be borne by you as the buyer.

You are only entitled to a return if the goods are in the same condition in which you received them. This means unused, unopened and in the original packaging.

Your return must include a letter with the following information:

I hereby revoke the contract concluded by me for the purchase of the following products:
Order number:
Name:
Address:
Signature:
Date:

Please send your return to one of the following addresses:

GERMANY:

ananné AG Germany
Nussdorfer Strasse 30
88662 Überlingen, Germany
Germany

SWITZERLAND:

ananné AG
Seestrasse 57
8703 Erlenbach ZH
Switzerland

Once your returned parcel has reached us and we have accepted it, we will refund you the amount of the refund as soon as possible (at the latest within 14 days after receipt) according to your chosen payment method. Please note that the return transfer through your bank or credit card company may take some time.

To which address should returns be sent?

Please send your return to one of the following addresses:

GERMANY:

ananné AG Germany
Nussdorfer Strasse 30
88662 Überlingen, Germany
Germany

SWITZERLAND:

ananné AG
Seestrasse 57
8703 Erlenbach ZH
Switzerland

Please note our return policy in this context.

When can I return something?

We accept returns that are returned within 14 days from the day of delivery to the day of shipment (visible on the postmark).

Please note our return policy in this context.

How do I get my refund?

Once your returned parcel has reached us and we have accepted it, we will refund you the amount of the refund as soon as possible (at the latest within 14 days after receipt) according to your chosen payment method. Please note that the return transfer through your bank or credit card company may take some time.

Please note our return policy in this context.

What do I do in case of faulty or damaged goods?

If your order is faulty or damaged, please contact our customer service office@ananne.com via e-mail to coordinate the further procedure.

Do you offer samples to get to know each other?

We offer a so-called Starter-Kit at an attractive introductory price. The set contains 8 samples of 3 ml of different ananné products.

What payment methods are offered?

For payment of all orders we accept credit cards Visa, Mastercard and American Express. In addition, payment can be made via Apple Pay and PayPal. Payment in advance is also possible. For our Swiss customers we also offer payment via TWINT. 

How can I pay in advance?

If you choose the payment method prepayment for your order, you will receive the invoice from us by e-mail. Please transfer the invoice amount to our account stating the order number:

IBAN:
CHF: CH5308731550122752001
EUR: CH2608731550122752002

BIC/ Clearing Number:
LINSCH23 
Bank Linth LLB AG

Your order will be shipped after receipt of payment. The products of your order will be reserved 7 working days from receipt of the order. If no payment has been received to our account after this time, the order will be automatically cancelled.

How can I contact customer service?

The best way to reach us is by e-mail to office@ananne.com or by phone at +41 (0) 44 251 92 88.

Do you offer advice?

If you have any questions about our products, please do not hesitate to contact office@ananne.com or call +41 (0) 44 251 92 88.

What are the opening hours?

You can reach us Monday - Friday from 9 a.m. to 5:00 p.m CET.

Where can I find information on the ingredients?

The ingredients of our products, the so-called INCIs, are listed both on the respective product pages on our website and on the product packaging.

Are ananné products cruelty-free?

All ananné products are cruelty-free. This is confirmed to us by the animal rights organization PeTA. Therefore, our products bear the PeTA cruelty-free seal.

Are ananné products vegan?

All ananné products are vegan. This means that we do not use any animal ingredients such as honey, beeswax or carmine in our products. Therefore, our products bear the flower seal of the Vegan Society.

Are ananné products halal?

All ananné products are halal and confirmed by the Halal Quality Control. This means that according to Muslim faithall our products may be consumed because they are based on the standard of Sharia. They containno animal substances and are free of alcohol, silicones, paraffins, gelatin and glycerin, collagen and synthetic fragrances.

Is ananné natural cosmetics?

Our natural active ingredient cosmetics comply with the guidelines of natural cosmetics and are therefore with the international natural cosmetics seal NATRUE marked.

Why do you talk about active ingredient cosmetics and not about natural cosmetics?

There are ingredients such as alcohol (ethanol) that are allowed in natural cosmetics, but are not good for the skin. Therefore, the natural cosmetics certification is just another claim for us that we meet, just like being vegan or halal.

What do you mean by clean beauty?

With Clean Beauty we combine the various certifications. It stands for transparency and our quality standards. What we do, we do 100%. Our products all meet the same standard, without exception. And the focus is always on the skin.

Do ananné products contain microplastics?

ananné products contain neither plastic particles nor so-called liquid plastic such as acrylates, which is often used as a thickener in cosmetics. Therefore, our products are provided with the seal Zero Plastic Inside, which is awarded by the initiative Beat the Microbead.

What is the shelf life of ananné products?

ananné products have a shelf life of 30 months when unopened. The recommended maximum period of use after opening is noted in the form of an opened crucible on each product. The indication 12M in the jar means that the quality of the product can be guaranteed for 12 months after opening.

Are the products and packaging recyclable?

Yes, most of our products are intentionally made of glass, as this can be disposed of and recycled through used glass collection systems. When your jar is empty, separate the plastic lid and the plastic inlay from the glass body, and dispose of both separately in the appropriate systems. In Germany, for example, the plastic parts of the packaging can be disposed in the plastic recycling system via the yellow bag or the yellow garbage can. The paper packaging can be disposed in the waste paper and recycled.

Why do the products not contain a package leaflet?

In the interests of the environment, we have deliberately dispensed with product information in paper form. On each of our product packages you will find a QR code. You can scan it to get more information about the respective product.

What is the advantage of an airless dispenser?

These pumping containers are the cleanest and safest packaging for a cosmetic product. Because they prevent the penetration of air and thus also of germs. This in turn makes it possible to dispense with preservatives or at least reduce them. In addition, this system allows you to empty the container very well, so that you can really use up your ananné product to the last rest.

In which social networks is ananné active?

We are represented under the name ananneskincare on the platforms of Facebook, Instagram, Linkedin and Youtube.

What does the name ananné mean?

Our name «ananné» stands for «ana-néosis», which in Greek means regeneration and rejuvenation. We found the name appropriate, as the daily regeneration of our body is basically a miracle and anything but self-evident. Our mission is to help the body with this.

Where are the products produced?

Our products are developed and manufactured exclusively in Switzerland.

For which skin type are the products suitable?

Our products are basically suitable for all skin types.

How often should you use a scrub?

Our skin renews itself approximately every 28 days. During this time, the skin cells migrate from the dermis to the surface, where they ultimately die. To remove them, you should use a scrub once a week, but at least every 14 days.

What distinguishes a facial oil from a facial serum?

Serene are mostly formulated from water to penetrate through their small molecules into deeper layers of the skin, while facial oils are usually made up of larger molecules and moisturize the skin. At ananné we use high-quality oils which, due to their low molecular weight structure, have the properties of sers even without the addition of water and therefore fall under the category of oil sers.

What is special about CO2 cold extraction?

For our oils, we rely on the gentle processing of the patented CO2 cold extraction. In this way, the oils obtained retain a maximum high quality with extreme bioavailability. The skin can absorb the active ingredients particularly effectively. Even the smallest amounts are sufficient to achieve an effect. This process also protects the environment, as it does not cause harmful emissions or water contamination and reduces consumption in the application.

Where can I sign up for the newsletter?

Enter your e-mail address in the Form in the footer to subscribe to the newsletter. You will then receive the latest news and offers from ananné about every 3 weeks.