Terms of service
Terms and Conditions
1. Scope of Application
The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.
The following applies to Germany: Consumers are according to Section 13 of the German Civil Code (BGB) any natural person who concludes a legal transaction for purposes that are predominantly not attributable to his or her commercial or self-employed professional activity.
The following applies to Austria: In the following conditions, "consumer" means "consumer" within the meaning of the Consumer Protection Act (KSchG).
The following applies to Switzerland: In the following terms and conditions, "consumer" means "consumer" under Swiss law.
2. Contractual partners, conclusion of contract, correction options
The purchase contract is concluded with ananné Group GmbH.
By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.
3. Contract language, contract text storage
The available language (s) for the conclusion of the contract: German, English, French
We save the text of the contract and send you the order data and our terms and conditions in text form. For security reasons, the text of the contract is no longer accessible via the Internet.
4. Terms of Delivery
Shipping costs may apply in addition to the stated product prices. More detailed provisions on You can find out the shipping costs in the offers.
We only deliver by mail. Unfortunately, a self collection of the product is not possible.
5. Payment
The following payment methods are generally available in our shop:
Prepayment
If you choose the payment method in advance, we will give you our bank details in a separate email and deliver the goods after receipt of payment.
Credit card
In the ordering process you enter your credit card details. Your card will be charged immediately after placing the order.
PayPal, PayPal Express
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, identify yourself with your access data and confirm the payment order. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further information during the ordering process.
PayPal can offer registered PayPal customers selected according to their own criteria additional payment methods in the customer account. However, we have no influence on the offering of these modalities; other individually offered payment methods relate to your legal relationship with PayPal. You can find more information about this in your PayPal account.
Apple Pay
In order to be able to pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, and have the Apple Pay function activated , identify yourself with your access data and confirm the payment order. The payment transaction is carried out immediately after placing the order. You will receive further information during the ordering process.
6. Transport damage
If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and please contact us immediately. The omission of a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or carrier. to be able to assert the transport insurance.
7. Warranty and Guarantees
7.1 Right to Liability for Defects
The statutory liability for defects applies.
It applies to consumers based in Switzerland :
As soon as it is possible in the normal course of business, you should check the condition of the item received and, if there are defects for which the seller has to provide a guarantee, notify the seller immediately. If the consumer fails to do this, the purchased item is deemed to have been approved, unless there are defects that were not recognizable during the usual inspection. If such defects arise later, the notification must be made immediately after discovery, otherwise the item is also considered approved with regard to these defects.
Send the defective product back to us with a description of the defect. You bear the transport costs incurred. We provide a guarantee by correcting defects. This is done at our discretion either by removing the defect (repair) or by delivering a defect-free item (replacement delivery). If the supplementary performance fails, you are entitled to withdraw from the contract. This does not apply in the case of insignificant defects. A right to a price reduction is excluded.
7.2 Warranties and Customer Service
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
Customer Service: info@anannegroup.ch
8. Liability
We are always fully liable for claims based on damage caused by us, our legal representatives or vicarious agents
- in the event of injury to life, limb or health,
- in the event of intentional or grossly negligent breach of duty,
- in the case of a promise of guarantee, if agreed, or
- as far as the area of application of the Product Liability Act is open.
In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and the observance of which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount foreseeable at the time the contract was concluded Damage limited, the occurrence of which must typically be expected.
For the rest, claims for damages are excluded.
9. Code of Conduct
We have submitted to the following codes of conduct:
- Trusted Shops ( https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf )
10. Agreement to use the Trusted Shop Buyer Protection
You can protect orders placed with us free of charge up to a certain order value with the buyer protection of Trusted Shops AG. In addition, Trusted Shops offers paid protection together with a guarantor. The Trusted Shops Buyer Protection Terms and Conditions that you Here Find. Buyer protection is concluded by clicking on the appropriately designated button on the so-called trust card, which appears as a pop-up on the order thank you page after an order has been placed. If you are already registered for buyer protection, your order will be automatically secured (automatic buyer protection) without you having to click on the button. In order to be able to offer you (automatic) buyer protection, the Trustcard must access order data that is stored in your browser's cache. For this purpose, a hash value of your e-mail address and the order number and order amount are sent to Trusted Shops. If you are already registered for buyer protection, your order will be automatically secured. If you are not yet registered for buyer protection, you can register using the Trustcard as described above. Information on data protection at Trusted Shops is attached to the buyer protection conditions linked above.
11. Dispute Resolution
The European Commission provides an online dispute resolution platform (OS) that you Here Find. We are willing to participate in an out-of-court arbitration procedure before a consumer arbitration board.
AGB Created with the Trusted Shops Legal Texter